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Service user perspective - Coggle Diagram
Service user perspective
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Why should we do it?
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Benefits to SUs
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Increased self-esteem, confidence and sense of control
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Inform policies, approaches (Tait & Lester, 2005)
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Who is a service user?
Patients
Direct experience, good position to know how it could be improved
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Evidence base
Simpson & House (2002)
Outcomes
Clients report being less satisfied with services when interviewed by SUs - being more honest? or think socially desirable to moan?
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Clients reported improved QoL, fewer life problems, more satisfied with personal circumstances
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Outcomes for clients where SUs employed for provision and evaluation of services in a mental health service
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Limitations
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I question whether the people doing this research would be truly open to finding it's bad for clients?
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