Yardley et al. (2011) - All plans involve a threshold temperature at which the emergency response is initiated (Kalkstein et al., 1996; Koppe et al., 2004; Kosatsky et al., 2005; Fouillet et al., 2008). There is widespread use of television and radio to announce the heat warnings, and to provide practical advice on how to stay safe during hot weather (Kalkstein et al., 1996; Koppe et al., 2004; Kosatsky et al., 2005; Fouillet et al., 2008). Several plans also involve a telephone hotline individuals can call for information or assistance (Kalkstein et al., 1996; Kosatsky et al., 2005), cooling centres where the public can access air conditioning (Kalkstein et al., 1996; Koppe et al., 2004; Kosatsky et al., 2005) and an increase in the availability of emergency responders on days where the temperature is predicted to exceed the pre-determined threshold (Kalkstein et al., 1996; Koppe et al., 2004). It is also commonly recognized that the elderly are extremely susceptible to heat-related ailments, and measures are taken to ensure that institutions for the elderly and the medical personnel who care for them are adequately prepared (Koppe et al., 2004; Kalkstein et al., 1996; Fouillet et al., 2008; Kosatsky et al., 2005).