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Tiki Challenges - Coggle Diagram

- - - - Outdated Platform
        
        It results in a loss of sellers and buyers, leading to a decrease in market share.
      - Wasting resource in operation
        
        It leads to increased costs and decreased efficiency.
      - Delivery Issues
        
        Problems with delivery can significantly impact an e-commerce platform's reputation and customer satisfaction.
        
        Tiki is facing issues with its delivery service, such as delays or errors, it could lead to customer dissatisfaction and a decline in market share.
      - Warehouse Management Issues
        
        Common problems in warehouse management include accidental redundancy, messy warehouse layout, and inefficient space utilization
        
        These issues can lead to increased labor costs, time wastage, and decreased productivity.
    - - Customer Expectations
        
        With the rise of e-commerce, customers' expectations for fast and reliable delivery have increased.
      - Supplier Issues
        
        Problems with suppliers can lead to delays in restocking, which can affect product availability and customer satisfaction.
      - Regulatory Challenges
        
        Changes in regulations or laws can impact Tiki's operations.
        
        Changes in import/export laws could affect Tiki's supply chain.
      - Market Trends
        
        The overall growth rate of Vietnam’s e-commerce sector is expected to slow down.
      - Competitive Landscape
        
        The e-commerce landscape is becoming increasingly competitive.
        
        Major players like Shopee and Lazada have strong financial backing and are proving to be more effective in attracting Vietnamese consumers.
      - Technological Changes
        
        The advent of Industry 4.0 has brought about significant changes in operations management.
- - - - Sellers have reported that platforms like Shopee are easier to use for opening stores, posting, and advertising products.
      - Tiki's user experience is perceived as inferior, this could deter sellers and buyers, leading to a decrease in market share.
    - - The overall growth rate of Vietnam’s e-commerce sector is expected to slow down from 12.7% in 2022 to 9% by 2025.
      - This slowing growth could impact all players in the market, including Tiki.
    - - E-commerce landscape is becoming increasingly competitive.
      - Major players (Shopee, Lazada) have strong financial backing and are proving to be more effective in attracting Vietnamese consumers.
    - - Due to low payback rates, high fees, and lack of support.
      - Decrease in the number of sellers on the platform
      - Affecting the variety and quantity of products available, which in turn could lead to a decline in customers and market share.
    - - The recent merger with Sendo could have caused some temporary instability or customer dissatisfaction, leading to a decline in market share.