Please enable JavaScript.
Coggle requires JavaScript to display documents.
2.1 Reliance on digital technology - Coggle Diagram
2.1 Reliance on digital technology
Remote working
Positives
Less sick days
Fewer material and utilities needed in turn saving money.
Large work force requires smaller work space
Drawbacks
Work / life balance – Remote workers often do not stick to set working times
Mental Health issues – Find it difficult to switch off.
More acceptable to contact employees out of normal working hours.
Isolation and loneliness – Increased use of video conferencing or other communication technology to communicate effectively.
Scalable remote working
Data can be in updated in real-time e.g. sales, stock.
Digital technology allows greater opportunity to extend peer and
professional networks
Digital working means files and resources can be shared and accessed easily from a remote location.
Large workforce does not mean large premises anymore.
Video conferencing
Advantages
Allows large group input useful for multi agency meetings or training
Not limited to a specific platform or OS
It is a low cost solution
Ability to link to any global location
Businesses and digital technology
Increase in reach and scale (Reach .e.g people who have seen an advert)
Reach
Paid
- Number who saw advert through paid advertisement (affected by budget and target audience).
Reach
Organic
– Number who have seen the business content for free e.g. news feed.
Reach
Viral
– Number of people who saw the business content because their friends interacting with it and shared it (Similar concept to word of mouth).
Business Scale – Is where business revenue increases at a faster rate than expenditure.
Increase in productivity and Output
Obsolete processes / technology can be removed that do not support growth
Decision making and internal processes can be streamlined
Business Growth – Is where the revenue of a business increases, but may not be beyond that of expenditure.
Digital face to face communication
Positives
Wide range of resources
Faster and easier communication
Bridging global gap
Negaives
Virtual distances – immersed in technology
Reduce physical interactions
Reduced team bonding more detachment
Increased staff monitoring
Employees are informed before hand that they will be monitored.
Disadvantages
May cause issues such inadvertently sharing
PD.
Long term knock on effect – Loss of moral and productivity
Adaptive Working Practices
Work / life balance is generally improved for most workers
A happy remote / reduced workplace workforce will lead to
Advantages of these :arrow_up_small: :
Increased Productivity
Reduced Costs
Improved Staff Retention
Autonomous operation
Definition
Optimising operations by use of a non human workforce.
Main types
Industrial automation:
Physical activities carried out by a human
are done by a robot.
Software automation:
Computer based tasks are completed
automatically instead of manually by a human.
Intelligent Software Agents or Bots
Software designed to analyse business process using
machine learning
algorithms to improve flow of process
About bots
The bots will determine the role of machine and humans
within a process to make the most efficient use of both.
Automation
Positives
Enhanced Quality assurance:
Doesn't lose concentration, or become bored due to repetitive work.
Increased Productivity:
Unless there is a systems failure, the autonomous task will be carried out continuously
Cost effective:
They can run independently and consistently 24/7.
Reduced risk to employees:
Working in extreme temperatures or
environments, handling chemicals.
Negatives
Loss of human empathy:
A machine may be programmed to Think Like A Human, but it does not have emotions.
Hiring skilled staff:
Hiring the necessary skilled staff to program, run and maintain
robots may prove difficult .
Loss of jobs:
Reduced need for human workforce as automation runs continuously, replaces shift work and patterns
Initial investment expenditure:
It may most millions to purchase autonomous machine, so more contracts needed to offset financial cost of automation
Impacts on society
Loss of privacy
We give personal data in exchange for time-saving technology like apps, smart devices
Digital footprint
The impression someone makes when they interact online. E.g. browser history, or likes/comments/posts
Types
Passive
Unintentional trail of data (record of searching for products, sites)
Active
An intentional trail of data (Sending an email, blog etc)
Surveillance Generic
Cameras: shopping complex’s, bus station, buses, airports, non commercial e.g. home camera system.
Surveillance in the workplace:
Digital technology used to monitor employees and their use of technology. (Work completed, active screen time)
Surveillance Mobile technology
Signal can be used by mobile phone company to pinpoint your location
Tracking apps can be placed on phones to monitor app usage, calls, and can access microphone, camera and speakers
Changing Behaviours
Conversation sacrificed for the sake of connection.
Loss of social skills – Less face to face contact.
Increased reliance on technology
We are a social species, interacting and sharing ideas promotes the development of new discoveries.
Positives
Instant communication globally with friends and family.
Easy access to information (internet, smart device).
Creation and curation of digital identity
Digital Identity
Information about a person or organisation that exists
online
Shadow Self
Created by a persons actions online. Details that could be
used
Unique Identifier
Website owners use these to target specific individuals
to receive marketing.
User profile privacy risks
A profiles usually contain pieces of actual personal data.
Curated Self
This is where someone projects an image that is not a true version of themselves
Causes issues for app algorithms as they do not get a true image of a person.
Social media platforms are a permanent display to the world of a person's curated self
Communication Access
Resistance to communication
Not embracing new technology and interacting with it, people can find themselves isolated and miss out on access to services/products
Potential isolation
Social isolation can be damaging to a person's health and well being - Elder's most likely suffer from this
Technology ca bridge this gap by providing access to their families, through video calls on social media apps like whatsapp
Transition to remote communication and services
Synchronous communication
Occurs in real time e.g. at the same
time, phone calls, video calls and virtual meetings.
Asynchronous communication
Does not occur at the same time,
training materials, sharing platforms, OneDrive, Dropbox, user guides.
Access to technology
Issues
Training needed to be able to use hardware or software
Lack of infrastructure: Access in an area.
The expense of purchasing technology
Global Digital Divide: Access 87% in Europe only 39% in Africa.
Lack of experience or understanding of a type of technology
Improved availability of information
Employment searches
Employment opportunities advertised through online platforms. Organisations can use LinkedIn to create an account and provide notifications of potential jobs based on prior user preferences
Access to 24/7 advice
Businesses can provide online chat assistants for people asking FAQ's and obtain support. Can be 24/7 support
Example: NHS provides advice 24/7 through their 111 service, but also online via their 111.nhs.uk site. Listing common ailments and advice.
Education
Access to the internet provides students with a plethora of information. Virtual lessons can be made available for students unable to attend school