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Total Quality Management - Coggle Diagram
Total Quality Management
Elements
Customer Focus
Leadership
Employee Involvement
Process Improvement
Continuous Improvement
Data-Driven Decision Making
Supplier Relationship
Systematic Approach
Training and Education
Prevention over Inspection
Benchmarking
Recognition and Award
Frameworks
Plan-Do-Check-Act (PDCA) Cycle
The Quality Improvement Paradigm / Experience Factory Organization
The SEI Capability Maturity Model (CMM)
Lean Enterprise Management
Importance
Enhanced Customer Satisfaction
Improved Product and Service Quality
Efficiency and Cost Reduction
Competitive Advantage
Risk Reduction
Cultural Transformation
Data-Driven Decision Making
Employee Engagement and Empowerment
Strong Supplier Relationships
Operational Excellence