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General Manager - Coggle Diagram

- - - - Receptionists
        
        The switchboard operator
        
        Assisting guests with questions regarding the hotel and local area.
        
        Answers calls from guests or potential guests and connects them to the right person or department
        
        Provide information about the hotel services and take messages
        
        works in the receptionist are and welcomes guests
        
        manages bookings
        
        handles check-in and check-out procedures
        
        provides information about the hotel and the local area
        
        may also perform cashier duties
        
        maintaining guest records
      - Bell Boys
        
        Carefully and safely handling the luggage and baggage of the guest
        
        gives directions
        
        welcoming guests
        
        makes special arrangements for VIP guests
        
        Escorting guests with their baggage to their room when check-in
        
        Making parking requests for guest's vehicles
        
        Reporting to the Front Desk Managers
      - Concierge
        
        Booking entertainment and dining services for hospitality guests
        
        Arranging transport
        
        Answering phones
        
        Facilitating onsite events
        
        Providing personalized recommendations
        
        Making reservations
        
        Providing maps and directions
        
        Reports back to the front desk manager
      - Overseeing and managing the daily operations of front desks and reception areas
      - Supervising staff
      - Ensuring efficient and professional customer service
      - maintaining a well-organized and functional front desk
      - Reports to asst. front office manager
  - - - Leading the reservation sales team and developing the strategy
      - Reviewing reservation requests for accuracy and making adjustments where needed
      - Communicating with customers to resolve issues with reservations or accommodations
      - Scheduling, training, coaching and reviewing the Reservation Associate’s performance
      - Reporting back to reservation manager
      - Maintaining the reservations system to ensure information is accurate and up-to-date
  - - - Using a computerized cashiering system to process payments and record transactions
      - Report to the Night Auditor
      - Balancing cash and reporting any discrepancies
      - Assisting with sales tax analysis and inventory taking
      - Fielding customer billing inquiries and handling product exchanges or returns
      - Greeting customers and providing them with receipts and change
    - - Take over receptionist's job at night
- - - - chef de partie
        
        oversees and supervises kitchen staff
      - cooks
        
        responsible for food preparation
      - sous chef
        
        right hand of the executive chef, manages
    - - Night shift leader
        
        responsible for directing the daily operations of the restaurant
      - Waiting staff
        
        present menu, take orders, process customer payments
    - - Sous chef
        
        right hand of the executive chef, manages
      - Cooks
        
        responsible for food preparation
      - Chef de partie
        
        oversees and supervises kitchen staff
    - - Bartenders
        
        preparing drinks
      - Pool bartender
        
        prepare drink for people in the pool
      - managing inventory
      - oversees staff
      - hires, trains and promotes
    - - Asst. restaurant manager
        
        Night shift leader
        
        Waiting staff
        
        present menu, take orders, process customer payments
        
        providing direct supervision to employees to ensure the business operates correctly
        
        ensuring that every aspect and detail of the shift runs smoothly
        
        Morning shift leader
        
        Waiting staff
        
        present menu, take orders, process customer payments
        
        providing direct supervision to employees to ensure the business operates correctly
      - recruiting and manage employees
      - overseeing operations, handle customer
    - - ensure optimal level of service and quality
      - supervise room service
      - Room service attendant
        
        delivers food to guests in their hotel room
      - organizing and directing employees in their company's room service department
- - - - Gardener
        
        Maintain gardens around the hotel
        
        reports to Public supervisor
      - Pool Boy
        
        Clean pools
        
        also checks if guests are using pool properly
        
        reports too Public Supervisor
      - Housemen
        
        uphold outside areas of the hotel
        
        reports too Public Supervisor
      - reports Asst. Housekeeping Manager
    - - Room Attendents
        
        They clean rooms and setup room
        
        Reports to Floor Supervisor
        
        stocking rooms
      - overseas trainees and room attendants
        
        Reports too Asst. Housekeeping manager