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Quality Management - Coggle Diagram
History
- Industrial Revolution Impact
- Quality Control Introduction
- Statistical Approach Role
- Deming and Juran Influence
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- Deming Philosophy Introduction
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Quality Definition
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- compliance with policies and procedures
- providing a good, usable product
- doing it right the first time
- delighting or pleasing customers
- total customer service and satisfaction
"the totality of features and characteristics of a product or service that bears on its ability to satisfy given needs."
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