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IMS654 CHAPTER 10: PROJECT COMMUNICATIONS MANAGEMENT
By: Nur Kamielia…
IMS654 CHAPTER 10: PROJECT COMMUNICATIONS MANAGEMENT
By: Nur Kamielia Laila Binti Mohd Hamizan (2022991357)
The importance of project communications management
- greatest threat to many projects is a failure to communicate
- main process in project communications management
- planning communications management
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- Monitoring communications
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Managing Communication
- managing communications is a large part of a project manager jobs
- getting project information to the right people and right time using a useful formal to develop the information
- important considerations
- use technology
- methods and media
- performance reporting
- Use technology
- process of creating and distributing information
- Methods and media
- classifications for communication methods
-- interactive communication: 2 or more people interact to exchange information (meetings, phone calls and video conferencing) to ensure common understanding
-- push communication: information is sent or pushed to recipients without their requests (reports, e-mails, faxes, voice mails) -- pull communications: information is sent to recipients at their requests (websites, bulleting boards, e- learning, knowledge repositories)
- Reporting performance
- performance reporting keeps stakeholders informed about how resources are being used to achieve project objectives
-- progress describe what the project team has accomplished during a certain period of time
-- status reports describes where the project stands at a specific point in time
-- forecasts predict future status and progress based on past information and trends
Improving Project Communications
- develop better communications
- run effective meetings
- use e- mails and other technologies effectively
- employ templates for project communications
- Develop better communication
- individual employees are more likely to enroll voluntarily in classes to learn the latest technology than in classes that develop soft skills
- organizations become more global, they realize they must invest in ways to improve communications with people from different countries and cultures
- takes leadership to improve
- Running Effective Meetings
- determine if a meeting can be avoided
- define purposes and intended outcome of the meeting
- determine who should attend the meeting
- provide agenda to particpants
- prepare handouts
- run the meetings
- set the ground rules for the meeting
- build relationships
- Use e- mails and other technologies effectively
- be sure to send information
use meaningful subject lines and limit the content
- be as clear and concise as possible
- reread e- mail before you send it
- limit the number and size of e- mail attachments
- delete e- mail that do not to save
- make sure have virus protection
- respond to e-mail quickly
- Templates
- providing examples and templates for project communications save times and money
- finding, developing and sharing relevant templates and sample documents
- reflective statements that documents important information they have learned
- vary considerable in price and functionality