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Total Quality Management - Coggle Diagram
- TQM Origin, Definition & Juran's Perspective
- Originated in 1950s, primarily used in Japan.
- Equivalent to company-wide quality management systems.
- Involves entire organization in quality management.
- Known as enterprise quality management system.
- Focus on continuous improvement in product/service quality.
- Juran suggests 'enterprise excellence' as a suitable term.
- Involves organizational policies and culture for exceeding customer needs.
- Quality determined by customer feedback.
- Research and understand customer needs and expectations.
- Align objectives with customer needs, manage relationships.
- Customer satisfaction measures as a quality success indicator.
- Total Employee Commitment
- Empowerment and responsibility at all organizational levels.
- Encourage self-evaluation, problem-solving, and performance optimization.
- Communicate the importance of individual contributions.
- Promote innovation, creativity in problem-solving and process improvement.
- Focus on process faults and consistent monitoring.
- Analyze and measure activities for quality improvement.
- Define clear roles and responsibilities, create visual action plans.
- Evaluate impact on customers, suppliers, and stakeholders.
- Effective across all departments and functions.
- Promote a quality-focused work culture.
- Understand and apply quality standards like ISO 9001.
- Training for new processes and continuous skill development.
- Strategic and Systematic Approach
- Include quality in strategic planning and business goals.
- Improve processes and products, upgrade equipment as necessary.
- Recognize and reward innovations and process improvements.
- Fact-based Decision Making
- Use data for business assessment and informed decision-making.
- Analyze data for reliability, make it available to stakeholders.
- Decisions based on facts, experience, and intuition.
- Essential for implementing strategic changes.
- Establish clear communication lines, involve employees in decision-making.
- Ensure understanding of roles and organizational strategies.
- Boost morale and interdepartmental cooperation.
- Encourage ongoing quality enhancement.
- Implement policies for continuous product and process improvements.
- Encourage participation in training for role expansion and innovation.
- Quick identification and rectification of process bottlenecks.
- Reduces total cost of quality.
- Mitigates risks in design and operations.
- Improves supplier and process control.
- Increases productivity and reduces quality costs.
- Response to Japanese market dominance in 1970s-80s.