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ServiceNow, : - Coggle Diagram

- - - - Request for Change (RFC): Receive and review requests for changes to the IT environment.
      - Change Evaluation: Assess the potential impact and risks associated with proposed changes.
      - Change Authorization: Approve or reject proposed changes based on their evaluation.
      - Change Planning: Develop a detailed plan for implementing approved changes, including timelines and resources.
      - Change Implementation: Execute the approved changes in the IT environment.
      - Change Review: Evaluate the success and impact of implemented changes. Ensure that the desired outcomes are achieved.
      - Change Documentation: Maintain accurate and up-to-date documentation of all changes, including their purpose, scope, and implementation details.
      - Change Communication: Communicate changes and their impacts to relevant stakeholders, including end-users, IT staff, and management.
      - Change Advisory Board (CAB) Meetings: Convene meetings with the Change Advisory Board to review and discuss proposed changes.
      - Change Control: Establish and enforce controls to prevent unauthorized or unapproved changes.
  - - - Release Planning: Develop a plan for the deployment of new releases, considering the features, timing, and potential impacts.
      - Release Build and Testing: Build and thoroughly test the release in a controlled environment to identify and resolve any issues.
      - Release Deployment: Deploy the release into the live environment, ensuring minimal disruption to services.
      - Rollback Planning: Develop plans for rolling back a release in case of unforeseen issues or failures.
      - Release Documentation: Maintain comprehensive documentation for each release, including release notes, installation guides, and known issues.
      - Release Communication: Communicate details about upcoming releases to stakeholders, including end-users and support teams.
      - Post-Release Review: Evaluate the success of the release and identify areas for improvement in future releases.
      - Release Configuration Management: Manage and document the configuration items associated with each release.
      - Release Approval: Obtain approval from relevant stakeholders before deploying a release into the production environment.
      - Release Scheduling: Coordinate the timing of release activities to minimize impact on business operations.