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CHAPTER 1: INTRODUCTION TO ORGANIZATIONAL BEHAVIOR - Coggle Diagram
CHAPTER 1: INTRODUCTION TO ORGANIZATIONAL BEHAVIOR
Organization
groups of people work interdependently -> purposes
interaction
coordinated tasks
some purpose
Management function
Planning: defining goals, establishing strategy, and developing plans
Organizing: what tasks, who do, how tasks are to be grouped, who reports, where decisions
Leading
Command: company share opinions what they want
Ordinating: try to become a group
Controlling: monitoring activities to ensure ...
Understanding Organization
size/ age: provide valuable insights into the structure, culture and challenges
stakeholders: examining the various groups or individuals who have an interest in or are affected by activities
Internal: employees, shareholders and managers
External: customers, suppliers, communities and government
location: how geographic placement influences operations, culture. and interactions
management style: provide insights into decisions making processes
Autocratic: leaders make choices without seeking input from employees
Democratic: both leaders and employees make decisions. Leaders encourage open communication, gather feedback, and consider different perspectives
Leaders trust their employees to make their own decisions and manage their responsibilities
industry sector: business models, competitive landscape, and broader economic
technology: play a crucial role in shaping an organization's operations, efficiency, and competitive edge
future plans: provide insights into its ambition, growth aspirations, and ability to adapt to evolving market conditions
culture: shape its employee behavior, decision-making processes, and overall approach to business
Organizational Behavior
is the study of human behavior in organizations
understand individual and group behavior
interpersonal processes
organizational dynamics
Importance of OB
study of individuals & group
what people think (in mind), feel, and do (in behavior)
emphasize high performance organization
occurs in global context
bản chất của tổ chức
How do we learn?
Intuition (trực giác): cảm xúc tốt về "tại sao bạn làm nó" và "cái gì được người khác chọn"
Systematic study (nghiên cứu hệ thống): nguyên nhân và kết quả, kết luận (explain why you do it) dựa vào chứng cứ khoa học
Why do we learn?
success isn't a destination. It just begin the journey today
journey: understand behavior (leaders, followers and organizations)
OB field
Psychology
measure, explain, and change behaviors
social psychology
blend concepts: psychology and sociology -> influence of people
sociology
The study of people in relation to their fellow human beings
anthropology (nhân chủng học)
The study of societies to learn about human beings
and their activities
Challenges and Opportunities
responding to globalization
managing workforce diversity
improving quality and productivity
Responding to the Labor Shortage
Improving Customer Service