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What to do, Sales action plan - Coggle Diagram
What to do
Information
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End User
Others:
Wallet share of VRG Dongwha is over 50%, the ability of getting more volume is low: Make at least a phone call every 3 weeks, visit at least 1 time every 2 months
Wallet share of VRG Dongwha is less than 50%, the ability of getting more volume is high, and volume is high: Regularly contact make at least a phone call every 10days, vitsit at least 1 time a month.
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New customer
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End User
Fresh one (Does not buy our product from our distributor): strongly attach, make at least a phone call every 3 weeks, visit at least 1 time every 2 months.
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Improve customer service
Improve ourselves knowlegde, update market situation, take training courses that benefit for smoth work flow (Power BI, Languages)
Improve respond speed (email, message...) which related to booking, samples, banking, certifications, complains
Product quality
Work closely with Production team, have a meeting every month, collect and sumary the complain in a month, ask production for investigation and solution, collect competitor samples to do the comparision
Listen from customer about our products, competitor products quality, prolem, advantage and disavantage, customer evaluation.
Sales action plan
Difficulties
Moq: can not change, small Moq suitable with our distributor.
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Stablity of Quality: Need to improve, because our prduction line is old.
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How to do
How to have a meeting
Hold a workshop in VRG Dongwha, Prepare and present a seminar related to technical issue in customer factory, instructing customer using smart business system.
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Take advantage of special ocasion (New year, End year, Mid autunm, Doan Ngo,
How to find new customer: Yellow pages, Alibaba, Google maps, other ecomerce flatform.
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