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Service status communication (SSC) - non-maintenance, Service status…
Service status communication (SSC) - non-maintenance
Events
Incident occurs
DEV is alerted
DEV evaluate
Major
DEV looking at incident
DEV implement solution
DEV recognize as solved
DEV create summary report
DEV monitor situation
Non-major
Partner CC / Webnode user contact Webnode (ticket)
Partner CC/Webnode user get info/confirmation of situation (ticket)
Webnode support keeps Partner CC/Webnode user up to date - in case of need (ticket)
Communication
DEV create incident report
DEV announce fix
DEV announce monitoring
:arrow_up: SSP
DEV announce resolution
DEV release Postmortem
:arrow_up: SSP
:arrow_up: SSP
:arrow_up: SSP
:arrow_up: SSP
.
Partner & Webnode user
are informed
Monitors the development
Partner & Webnode user
is informed of resolution
Webnode
is informed of resolution
*Partner CC/Webnode user get info/confirmation of resolution
Partner has question
tb-sitebuilder
User has a question
FreshDesk
.
Webnode
is informed
Incident status
Investigating
Identified
Resolved
Postmortem
Monitoring
Service status communication:
non-maintenance, short-time
**
Incident events
Incident occurs
DEV is alerted
DEV evaluate
Major
DEV recognize as solved
Non-major
Partner CC/Webnode user contact Webnode
*Partner CC/Webnode user get info/confirmation of situation
Incident status
Resolved
Communication
DEV announce resolution
:arrow_up: SSP
.
Webnode
is informed
.
Partner & Webnode user
are informed