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Methods to Develop Care Providers in an Organizational Setting - Coggle…
Methods to Develop Care Providers in an Organizational Setting
Key factors in leaders and leadership (Dodds, p.278)
The art and heart of agency care rests squarely on leaders (Dodds, p.278)
The model of servant leadership is the most effective (Dodds, p.278)
Characteristics of a servant leader : unlimited availability, know him or herself well, an active listener, hold liberating vision of a preferred future, uses gentle persuasion, builds community, uses power ethically (Dodds, p.281)
Integrity is one fo the most essential qualities in a leader (Dodds, p.282)
How do we develop servant leaders? Character development, formation of attitudes, organizational knowledge, skills acquisition, feedback, coaching, knowledge of personality type (Dodds, p.287)
Member care for field workers (Gardner, p.81)
There are three phases in which the home office of an agency or church is deeply involved with its workers : selection and preparation, managing them long distance on the field, and when they return (Gardner, p.81)
When the worker is on the field the authority should be the field entity administration (Gardner, p.84)
Clarity on a number of issues needs to happen between the agency, church and individual before they need the country (Gardner, p.82)
When the worker is in his passport country, authority is share by the home office and the sending church (Gardner, p.84)
Member care facilitator and provider (Gardner, p.95)
Member care providers must use Scriptures wisely, know how to communicate with all kinds of people, and know how to confront or raise issues when necessary (Gardner, p.95)
Essential attitudes and qualities : integrity, humility, teachability, warmth, competence in practical skills, patient, skilled listener, respect for others, theology of suffering, risk and growth, discerning, loving (Gardner, p.96)
Where does a member care facilitator start? Get acquainted, develop credibility, pray for people, join celebrations, structure your role, acquire what you need to do your job, develop your support community/network, get on-going training, follow the Five-by-Five plan (Gardner, p.97-100)
Training and using member care workers (O’Donnell, p.315)
Two factors must be examined with potential counselors : their motivation and their level of self-awareness (O’Donnell, p.316)
Levels of training for member care counselors (O’Donnell, p.317)
Level one : for those who want to better understand people and increase their interpersonal skills (O’Donnell, p.317)
Level two : training for informal people-helpers (O’Donnell, p.317)
Level three : “assosiate counselor” training; for those who want to become more seriously invoved in helping their colleagues, without formal studies (O’Donnell, p.318)
Level four : people pursuing graduate degrees who desire to provide therapeutic services to mission agencies (O’Donnell, p.318)
Prepartion for member care professionals : technical training, missions experience, cross-cultural experience, organizational compatibility, internship experience (O’Donnell, p.320)
Guidelines for involvement : personal relationships, long-term service, building a network, building a team (O’Donnell, p.321)
How to create a growth and care group (Dodds, p.167)
Start with a trail period with a group of 6 -10 people, evaluate after (Dodds, p.190)
The purpose of small groups is to develop relationships and to grow spiritually, relationally and overall development in a community setting (Dodds, p.191)
Establish guidelines as a groupe before starting (Dodds, p.193)
Ethical concerns in providing member care sevices (O’Donnell, p.260)
Member care is more than just a strategic practice, it is an ethical necessity (O’Donnell, p.260)
Most mission agencies do not have well-defined or formal ethical standards in writing (O’Donnell, p.261)
Five ethical principles that are a helpful reference point for mission agencies : organizational responsibility, confidentiality, counselor/consultant competence, the use of testing instruments and personal/legal standards (O’Donnell, p.261)
Confidentiality and trust in member care (Hay, p.239)
The field missionary does not live the independent autonomous life of the Western Christian (Hay, p.273)
The title “Field Member Care Officer” caused some workers to believe they had the authority to punish and/or send home; the title “Field Membe Care Consultants” worked better (Hay, p.274)
Member care providers need the trust and confidence of field leadership (Hay, p.274)
Confidentiality guidelines are essential for building trust (Hay, p.275)
Disclosure should not be seen as “telling” on someone, but as helping them move towards healing and restoration (Hay, p.276)
Issues requiring disclosure : child molestation, adultery, sexual intimacy outside of marriage, pornography, harm to oneself or others, rejection of Christianity, fraud or criminal activity (Hay, p.277)