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Customer walks in, Customer walk into the bank, Onstage employee actions -…
Customer walks in
Customer walks in
Getting a number
Greeting and initial discussion
Information provision
Paperwork and documentation
Account creation process
Confirmation and follow-up instructions.
Customer walk into the bank
Customer walk into the bank
Customer takes number
customer called to the service desk
Customer makes enquiry about opening a savings account
Customer fills account opening form
customers submit the form with other document
Customers collect document and leaves the Bank
Onstage employee actions
Customer care representative
greets the customer
Bank representative provide information
about the diffrent types of accounts
Bank representative collect the
forms and photocopy documents