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ICT: A terminology that mainly refers to computer technology and it can be…
ICT: A terminology that mainly refers to computer technology and it can be used for purposes related to communication and information.
Digital service or e-service: Digital services are mainly built by businesses or service providers to interact with customers. They are mainly used for information and communication purposes.
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UI, User interface: A digital medium that is used to connect two systems, which could be in the form of hardware or software.
Cloud service (IaaS, SaaS, PaaS): They are known as virtual platforms that are formed by third party providers and users can access it through internet
Platform Economy: Platform economy is an ideology that mainly encourages businesses to implement a business model that is mainly based on digital platforms that can be used virtually
Big data: Forms of data that consists of a great amount of varieties, occurring in larger volumes and higher velocity
Open data: A form of data that can be used freely by nay user, as it involves universal participation and accessibility
Graphical user interface: A software or online platform that allows the user to regulate the functions of their digital devices.
Intuitive user interface: A platform that tends to function according to the user’s demands in a more specific manner
Back-office application: They are considered to be interfaces that are mainly used by a business to carry out operations that are not associated with sales practices done by a business
Front-office application: A software that is used by a business to have direct interaction with its customers to provide products and services
API: A mechanism that utilises protocols and definitions to initiate interaction between two software components
Platform Economy: Platform economy is an ideology that mainly encourages businesses to implement a business model that is mainly based on digital platforms that can be used virtually
GDPR: An EU regulation that was implemented to have data privacy and security while utilizing cloud services
Self-service: Self service refers to a sales practices that enables the customer to initiate and carry out a transaction without human intervention.
Multichannel: A platform that uses more than one media channel to communicate with customers, focusing more on customer experience
Digital assistant: A technological component used to answer basic questions and perform simple tasks for a user
Chatbot: A component in an online platform that initiates interaction between the user and the digital platform through conversations