ICT: A terminology that mainly refers to computer technology and it can be used for purposes related to communication and information.
Digital service or e-service: Digital services are mainly built by businesses or service providers to interact with customers. They are mainly used for information and communication purposes.
Moore's law and Nielsen's law
UI, User interface: A digital medium that is used to connect two systems, which could be in the form of hardware or software.
Cloud service (IaaS, SaaS, PaaS): They are known as virtual platforms that are formed by third party providers and users can access it through internet
Platform Economy: Platform economy is an ideology that mainly encourages businesses to implement a business model that is mainly based on digital platforms that can be used virtually
Big data: Forms of data that consists of a great amount of varieties, occurring in larger volumes and higher velocity
Open data: A form of data that can be used freely by nay user, as it involves universal participation and accessibility
Moore’s law: This theory states that the amount of microchips may double in size every two years, resulting in an increase in speed and capabilities of computers
Nielsen's law: A theory proposed by Jakob Nielsen that states that broadband connections may experience an increase in the bandwidth by 50 percent every year
Ubiquitous computing: A term that is mainly associated with the process of converting network communication and information into humanly form in order to provide data, network and communication in a consistent manner.
Graphical user interface: A software or online platform that allows the user to regulate the functions of their digital devices.
Intuitive user interface: A platform that tends to function according to the user’s demands in a more specific manner
Back-office application: They are considered to be interfaces that are mainly used by a business to carry out operations that are not associated with sales practices done by a business
Front-office application: A software that is used by a business to have direct interaction with its customers to provide products and services
API: A mechanism that utilises protocols and definitions to initiate interaction between two software components
Platform Economy: Platform economy is an ideology that mainly encourages businesses to implement a business model that is mainly based on digital platforms that can be used virtually
GDPR: An EU regulation that was implemented to have data privacy and security while utilizing cloud services
Self-service: Self service refers to a sales practices that enables the customer to initiate and carry out a transaction without human intervention.
Multichannel: A platform that uses more than one media channel to communicate with customers, focusing more on customer experience
Digital assistant: A technological component used to answer basic questions and perform simple tasks for a user
Chatbot: A component in an online platform that initiates interaction between the user and the digital platform through conversations