Please enable JavaScript.
Coggle requires JavaScript to display documents.
Learning aim B.3 - Ways that organisations represent interests of service…
Learning aim B.3 - Ways that organisations represent interests of service users
A patient Participation Group (PPG) is a group of patients, carers and GP practice staff who meet to discuss practice issues and patient experience to help improve service.
If a service user has a communication problem, then an advocate may speak on behalf. For example, clients with a learning difficulty, a speech impediment, poor literacy skills, a limited grasp of English or lack of confidence when talking with professional health and social care workers.
Advocates work with individual service users getting to know them and building trusting relationships, so that they can care accurately represents the needs, wishes and preferences of their clients to the professional workers and to official organisations when needed.
Feedback and representing views of service user
• Using Polices To Represent Service
• Users Views And Get Feedback
• Ensure Complaints Policies Is In Place
• Ensure Whistleblowing Policies Is In Place
• Questionnaire
• Focus Group
• One-To-One Interview
• Appoint An Advocate
• Suggestion Box
• Observation
• Raise awareness Feedback from advocate/relatives/other staff
• Informal conversation
• Feedback from patient groups
• Feedback from charities
B.3. Remember you will only ever be asked a state or identify questions.
Exam Answers
They could employ advocates to have informal discussions and give feedback to organisations
Questionnaires
Could conduct interviews with Shirley to gather feedback
Questionnaires
An advocate may support Jason as they may communicate with Jason about his needs, wishes and preferences where they can raise these to healthcare professionals so that Jason’s needs, wishes and preferences are met and he is put at the heart of provision.
An advocate could support Jason by giving him advice/information regarding his health such as advising him on services he can access, so that Jason can make more informed decisions about his care.
Speak to professionals that care for Jason to help them get a better understanding of his care and support him.
An advocate can support Jason’s choices by completing letters for him, so that Jason’s written communication can be supported and his needs can be met through non-verbal methods.