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Chap 9: Conflict in Interpersonal Communication - Coggle Diagram
Chap 9: Conflict in Interpersonal Communication
Definition
a disagreement among a group or groups of people
Dealing with Conflict
Withdraw
remove themselves from the conflict physically and psychologically
Accommodating
manage conflict by satisfying others' needs or accepting others' ideas while neglecting their own
Forcing
attempt to satisfy their own needs without acknowledging other's needs and ideas and have no concern for the harm done to relationship
Compromising
manage a conflict by giving up part of what each wants in order to provide at least some satisfaction for both parties
Collaborating
try to fully address the needs and issues of each party and arrive at a solution that is mutual satisfying
Dialectic Communication
relational dialectics theory is an
interpersonal communication theory which explains communication patterns that arise
between individuals when they maintain a relationship
Myth
a traditional story, especially one concerning the early history of a people or explaining a natural or social phenomenon, and typically involving supernatural beings or events
Symmetrical Communication
symmetry in everyday language refers to a sense of harmonious and beautiful proportion and balance
Four PR Models
Press Agentry
propaganda
persuasion
one-way communication
influencing the audience
Public Information
meaningful information
one-way communication
media relations techniques
Two-Way Asymmetrical Communication
persuasion
manipulation
two-way communication
imbalanced communication
Two-Way Symmetrical Communication
negotiation
ethical model
two-way communication
mutual understanding
resolve conflicts
Bullying
when someone is being hurt either by words or actions on purpose, usually more than once, feels bad because of it, and has a hard time stopping what is happening to them
Cyber Bullying
is when a student use the internet, cell phone, or other technological devices to send or post text or images intended to hurt, embarrass, threaten, torment, humiliate, or intimidate their victim
Verbal Bullying
verbal abuse, insulting words
Physical Bullying
physical action
Cyber Bullying
Internet, technology devices
Social Bullying
excluding, defaming
Prejudicial Bullying
inclination to religion, race, gender
Sexual Bullying
appearance, attractiveness
Types of Conflicts
Pseudo Conflict
difference of opinion or a misunderstanding
Fact Conflict
disagreeing on facts
Value Conflict
difference in values
Policy Conflict
which approach is the best one when addressing a certain problem
Ego Conflict
disagreement get personal