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Vocabulary - Coggle Diagram
Vocabulary
Answering to polite requests
Certainly.
Of course
Sure.
Let me see
Let's see
Offering assistance
How can I help you?
Can i help you?
May i help you?
What can i do for you?
Asking a cliente to wait on the phone
Let me see.
Hold the line, please.
Just a moment/ second/ minute!
I'll put you through...
Making polite requests about personal information
Could you give me your name, please
Could you spell your surname, please
Could you tell me your phone number/ email
Could you tell me your adress, please
Greetings
Good morning
Good afternoon
Evening, sir/madam
Introdcing the company/oneself on the phone
La Playa hotel. This is Lorenzo.
Mr. Cremona speaking....
Apologising and showing empathy
I apologise
I'm afraid....
Thanking
Thank you/ Thank you very much/ Thanks a lot.
Thank you dor your assistance.
Answering to thanks
You're welcome
It's my pleassure
Goodbyes
Goodye, Mr./Mrs./Miss....