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B207 Readings 11-14 Operations - Coggle Diagram
B207 Readings 11-14 Operations
Operations management
What do operations managers do?
The importance of operations management
What is operations management?
Are you an operations manager?
Operations strategy
Performance objectives
Linking operations strategy and performance objectives
An operations strategy market influence model
Performance trade offs
Defining operations strategy
Focused operations
Marketing and operations coordination
The importance of strategic coordination
Improving coordination
Product and service design
Design thinking
The design of products and services
Design as a process
The importance of NPD
Quality function deployment