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COBP, No Active Contract - Coggle Diagram
COBP
Validations
Segment - 10,20,30,40,52
Account Status: Active
Service Status- Active
LOS>= 6 months
(LOS>= 6)
No Upfront payment
(LOS< 6)
Upront Payment--> No COBP
Credit Limit - Outstanding+unbill amount<Credit Limit
Eligibility
Hard Reject
Cannot Proceed button dissabled
Soft Reject
Conditional Proceed
Contract Types
Device Contract
Service Contract(i.e Rebate RM20 z 24 months)
Special Number Contract
Freedom add On (i.e 20GB x 12 months)
CVM contract and Other contract
Submit COBP order
Should be able to submit multiple Requests in single order
back-end should have auto-retry for transaction that failed until success and completed ??
Display order ID after submission
Display any charge or waived amount in the summary page
CX Info to send an email notification to customer upon transaction completed?
Connection Types
Postpaid
Master
Supplementary
Single
Home Fibre (master only)
Charge for downgrade (Add to Billl)
Home Wireless (master only)
Charge for downgrade (Add to bill)
Review and Submit
No upfront amount to be collected
Prompt a message to the user if the transaction requires a payment to be collected. User to cancel the transaction. Submit button to be disable
Option to waive the fee if any
Steps
Selected New Target Plan will be displayed with the Plan Name and Part ID
Display all selected item and the carry forward item from the Source Plan to the New Target Plan
Plan + Contract to be carried forward should be displayed
Newly added VASs to be displayed as 'New'
for existing VASs user has the option to keep them or remove
To submit multiple transactions in a single order??
Account Type
Retail
CI
Target Plan types
ATL (Sellable)
All users
BTL(Non Sellable)
Based on user permission
(Source Plan)Plan only (Target Plan)Plan only
Postpaid Mobile / Home Wireless / Home Fibre
Upgrade/Lateral
No Upfront charge
upgrade and lateral ATL according to the COBP Matrix and Business Rules
Downgrade
To allow downgrade according to the COBP Matrix and Business Rules
ATL/BTL downgrade plan only
No upfront charge
No Active Contract