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COBP - Coggle Diagram
COBP
Account Type
Single
Parent
Child
Retail and CI
Connection Type
Postpainf
Home Wireless
Downgrade
Downgrade fee: Add to Bill
Home Fibre
Downgrade
Downgrade Fee : add to Bill
Contract Types
Service Contract (i.e Rebate RM20 z 24 months)
Upgrade
Downgrade
LOS<6 months advance payment
Freedom add On (i.e 20GB x 12 months)
Upgrade
Downgrade
LOS<6 months advance payment
CVM contract and Other contract
Upgrade
Target Plan Types
ATL
All Users
BTL
selected Users
LOS
=>6
No upfront payment
<6
Generic: Upfront Payment required, hence no COBP
Action where LOS => 6 months
Upgrade / Lateral
Device Bundle Contract Continue
Easyphone Contract continue + Monthly charge revised
Fibre: Paid Mesh Wifi Contract continue + Free Mesh Wifi Remove and Collect Residual penalty
Special Number Contract : Upgrade only within Mega Plans
Downgrade
Device Bundle Contract Terminated
Easyphone Contract continue + Monthly charge revised
Fibre: Paid Mesh Wifi Contract continue + Downgrade Charge add to Bill RM 50
Special Number Contract : Charge RM500 + add to Bill
Credit Limit
Credit limit > Outstanding + Unbilled
Auto waiver