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QUALITY MANAGEMENT AND CONTROL - Coggle Diagram
QUALITY MANAGEMENT AND CONTROL
Total quality management approach
find out what customers want
design a product or service that meets or exceeds customer wants
design process that facilitates doing the job right the first time
keep track of result
extend these concepts throughout the supply chain
top management must be involved and commited
QUALITY
Definition: Quality is ability of a product or service to consistently meet or exceed customer expections
Quality certification (ISO)
ISO 9000: Quality Management
ISO 14000 FAMILY _ Environmental management
ISO 24700
Quality is free : PHILIP B.CROSBY
TOTAL QUALITY MANAGEMENT
Deming's 14 points for quality management_ a core concept on implementing TQM
Create constancy of purpose toward improvement of product and service
adop the new philosophy
Cease dependence on inspection to achieve quality
move toward a single supplier for any one item, on a long-term relationship of loyalty and trust
improve constantly and forever the system of production and service
institute training on the job
Institute leadership
drive out fear
break down barriers btw departments
7 basic tools of TQM
histogram
pareto chart
check sheet
scatter diagram
Flowchart
control chart
cause-and-effect diagram
Inspection
a appraisal activity that compares goods or services to a standard