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Operations Strategy, big impact on cost structure & performance -…
Operations Strategy
'The pattern of strategic decisions and actions that set the role, objectives and activities of the operation' (Slack et al., 2010)
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Performance objectives
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Dependability
keeping your promises, delivering products and services on time
Cost
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labour, material, overhead and working capital costs
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Focused Operations
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concentrate on a narrower range of products, services/ performance objectives
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