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Ch 8 Management Skills 3 Communicating - Coggle Diagram
Ch 8 Management Skills 3 Communicating
Internal Communication
email
intercom
memos
staff notice board
meetings
intranet
External Communication
email
telephone
report
presentations
video conferencing
letter
website
Principles of Effective Communication
Accuracy
Appropriate Knowledge
Preparation
Confidentiality
Feedback
Methods of Communication
Verbal
telephone calls
meetings
video conferencing
intercom
face-to-face conversations
Written
email
memo
letter
report
social media
business website
Visual
bar chart
pie chart
line graph
pictogram
break-even chart
business website
The role of communication in business and management
Internal Communication
managers
employees
External Communication
consumers
investors
government
local community
suppliers
Advantages of Verbal Communication
fast communication
repeat the message
personal connection
powerful impact
Disadvantages of Verbal Communication
no record
not listening
lack of preparation
message length
Advantages of Written Communication
Record
Reference
Speed
Accurate
Disadvantages of Written Communication
Slow feedback
Security
Cost
Delayed Decision-making
Advantages of Visual Communication
Easy to Understand
Easy to recall
Presentation
Disadvantages of Visual Communication
Cost
Cannot be used alone
Over-use
Reasons for Holding a Meeting
Sharing information
Decision-making
Problem-solving
Key People in Meetings
Chairperson
Role of chairperson
Notice and Agenda
Opens the meeting
Runs the meeting
Calls for Votes
Closes the meeting
Secretary
Role of the Secretary
Arranges the venue
Notice and Agenda
Minutes
Correspondence
Assists the Chairperson
Types of Meeting for a Private Limited Company
AGM
EGM
Board Meeting
Statutory Meeting
Ad Hoc Meeting
General Meeting
Choosing a method of Communication
Cost
Message Content
Urgency
Confidentiality
Record
Barriers to Effective Communication
Timing
Language
Information Overload
Not Listening
Lack of Trust
Advantages of Effective Communication
Productivity
Industrial Relations
Customers
Improved decision-making
Employee morale