B207 Readings 6 - 10 (THE MARKETING MIX)

Product

Pricing

Promotion (Marketing communications)

Place (Distribution channels)

Services and Nonprofit

Failure or Success

New product development

Product

The promotion mix

The communication process

product mix pricing

Pricing in Business markets

Factors that affect pricing decisions

Approaches for informing pricing decisions

Types of pricing

Ethical considerations

Processes

Physical evidence

People

The Marketing Mix

One of the key concepts in marketing

Historically known as the 4p's

Additonal p's come into play with service offerings. (extended mix for services)

Process, Physical evidence and People

Product, Place, Promotion and Price

All of the elements play a part in meeting consumer needs

The term product refers to services and ideas as well as physical goods.
Think of the term 'offering'

Dibb et al. (2016)

The product P does not include the physical manufacturing of the product. However, it does include a broad range of product considerations.

Packaging design

Branding

Specifying a product's development requirements to ensure they are informed by marketing research on customers' needs and expectations.

Aftercare and support

There are four main types of product

Shopping - less frequently purchased, selected on price, quality and style eg; furniture, computers.

Specialty - Special purchase, expensive, strong brand preferences eg; luxury items.

Convenience - Frequently purchased, low investment and involvement eg milk, tissues.

Unsought - Little knowledge eg; new invention. Or little interest eg; insurance.

Only a minority of new products are new inventions: Just under half are product replacements, which are improved versions of existing products.

Kotler and Armstrong (2016) & Dibb et al. (2016)

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1 New product planning – reviewing current product performance and identifying threats and new product opportunities.

2 Idea generation – generating product ideas in line with organisational objectives

3 Idea screening – assessing how well product ideas match organisational objectives and resources.

4 Concept testing – testing the new product concept onasmall sample of potential buyers to assess their reactions to it.

5 Market/business analysis – evaluating the new product’s potential sales, costs and profits for the organisation.

6 Product development – determining if the new product can be produced both technically and cost-effectively.

7 Test marketing – introducing the new product in limited geographic areas or a representative marketing channel to determine the reactions of potential buyers (sample launching of the entire marketing mix).

8 Commercialisation – refining and settling plans for full-scale production and marketing.

Analysis of the micro and macro environment, competitive positions of the organisation and competitors, differential advantage and marketing information.


Tools that can help in new product planning are SWOT analysis and Ansoff's Matrix.

Depending on the industry/size of a n organisation, ideas may come from any of the following:


Research labs, periodic reviews, open calls for product suggestions, serendipitous suggestions from staff or customer feedback etc, competitors or other organisations or collaboration.

Selecting the most promising ideas for further development and screening out less prominent ones using a set of criteria.

Real, Win, Worth it (R-W-W). Day (2007)

Can we win?

Is it worth doing?

Is it real?

Is the market real?

Is the product real?

Can the product be competitive?

Can the company be competitive?

Will the product be profitable at an acceptable risk?

Does launching the product make strategic sense?

Can the customer buy it?

Is the size of the potential market adequate?

Is there a need or desire for the product?

Will the customer buy the product?

Can the product be made?

Will the final product satisfy the market?

Is there a clear concept?

Can the advantage be sustained?

How will competitors respond?

Does it have a competitive advantage?

Do we have appropriate management?

Can we understand and respond to the market?

Do we have superior resources?

Are forecasted returns greater than costs?

Are the risks acceptable?

Does the product fir our overall growth strategy?

Wil top management support it?

Testing a more detailed idea as a product concept with target consumers to gauge their reactions to it. The product concept could be described with words/images and may sometimes include physical representations.


Gain feedback through a set of questions.


Questions could cover; product attractiveness, benefits, uses and purchase intentions.


Focus groups, Online forums, Online brand communities.


Allows products to be refined before expensive further development is pursued.

Kotler and Armstrong (2016, pp.300-301)

Dibb et al., (2016)

Jobber & Ellis-Chadwick, (2013)

Recommend developing a marketing strategy consisting of three parts:
The target market.
The planned value proposition - the planned price, distribution and marketing budget for the first year.
The sales, market share and profit goals for the first few years.

Costs include research and development, manufacturing, any new facilities, any additional staffing and marketing of the new product.

Financial viability may be assessed using a break-even analysis - The number of sales needed to cover the costs.

Entails translating the product concept into an actual prototype of the product.
This can be used to gauge consumer interaction of an actual product rather than a description/image.

Doesnt just involve testing a prototype with a sub set of consumers.
Includes the full marketing mix.


Tested in laboratory, virtual stores, on a panel of consumers or in a limited real market setting.


Less costly than a full scale rollout


Allows elements of the marketing mix to be adjusted if needed based on the feedback received.

Full scale launch of a new product having evaluated feedback from the test marketing and made any amandements to the marketing mix.


Costliest stage of NPD


Timing of the new products launch needs to be careful.

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An offering needs to be made available in such a way that customers are able to purchase it easily.

Cusomers are typicaly offered a range of channels through which to purchase an offering.

Kotler and Armstrong (2016, p. 177)

Value Delivery Network can be suppliers and distributors that enable an organisation to offer its products to customers.
Providing value through enabling greater efficiency, expertise and reach.

Other functions that some channel members may include:

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Promotion - Communicating promotions for a product

Matching - Some channel members may influence aspects of a product enabling it to match customers needs more closely.

Contact - Some channel members may be in contact with potential consumers and can influence purchasing decisions.

Negotiation - Agreeing price or terms to facilitate exchanges.

Financing - Providing funding for channel distribution.

Risk taking - Taking on some of the risks involved in channel distribution.

Information - Channel members can be a source of information about other stakeholders and forces within the marketing environment, helping with strategic planning.

Traditional distribution channel:

Manufacturer

Wholesaler

Retailer

Consumer

Under a traditional distribution channel, each channel member was independent and pursued their individual goals and could conflict as well as cooperate with other channel members.

VMS Vertical Marketing system

Manufacturer, Wholesaler, Retailer

Consumer

Channel members act as a unified system under the leadership of one channel member on the basis of the following;

Contractual VMS - Having contractual arrangements with them - (Franchises) Mcdonalds, Subway, Holiday Inn, Hertz

Administered VMS - Exerting control through superior size or power. - Walmart

Corporate VMS - Owning the other channel members - Apple

Also referred to as 'marketing communications', representing the range of ways in which an organisation can communicate with its target audiences.

Fill and Turnbull, 2013, p.20

An audience centered activity, designed to engage audiences and promote conversations.

AMA (2014)

The various communication techniques such as advertising, personal selling, sales promotion, and public relations / product publicity available to a marketer that are combined to achieve specific goals.

The cost of an exchange in return for an offering.


Key purchasing consideration in relation to competing offerings.


most readily manipulated element of the marketing mix with pricing promotions used as an incentive to encourage purchasing behaviour.

Kotler & Armstrong, (2016)

Price is regarded as a means of creating value for customers and developing customer relationships.

Competitor based

Customer based

Cost based

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