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Customer Renewal, Incident Prevention, Incident Resolution, Product…
Customer Renewal
PCS
Major Incident Support
RCA Review
Participate on Customer Bridge
Liaise with AOD
Liaise with PD
ACI Customer Expert
Scotia process and procedures
Environment - key to upgrades
Upgrade
Test Plan Review
Liaise with PM and PS
Not a replacement for PM/PS
Monthly Performance Improvement
Clean Up Rules
Clean Up Lists
Clean Up EPs
Rules Review
Review Rule
Monitor Deployment of Rule
Deployment Model
Azure
NFT Test
System Peformance
Availability
Production Data
Cost to Migrate
Cost To Build new Environment
AOD
Architecture
Multiple feeds for individual payment channels
Interface to PRM
API
KAFKA
BAU
Incident Prevention
Incident Resolution
Product Roadmap and Enhancement