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2025 CSM - Coggle Diagram
2025 CSM
Partners driving accounts
No adoption initiatives (manuall dialing outbound)
Education of all features in FC1, GC2, GC3
STart probing from customer requirements
WHat are they looking to achieve
Outcome driven Adoption
SUccess stories in India
Onboarding 0 or Re-onboarding
Migration (ICICI) 600 new servers
Partners like NTT think we are competing
Form relationship
SC bootcamp
Upsell/Cross sell w one and create success stories
SHow them data they have access to how to help
Beyond Training
Language is a constraint
Onboarding
Onboarding for customers directly
TAM
Language is a constraint
Promote new offers
BCP (Banks, Bank of Thailand announced penalty mobile app application) - 500,000 baht per hour
gCSM
Migrate (NT, True, AGoda)
Renewals
Network readiness
QBR -