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Needs analysis - Coggle Diagram
Needs analysis
Service issues
Quality
Print issues
Slow delivery
Data breach
No proof of postage
Value for money
No/poor relationship
We don't hear from them.
Too many comms
Pointless comms
Lost confidence
Poor comms
Slow customer support / responsiveness
Difficult to change templates.
Don't respond to queries
Not helpful
Hard to get in contact with
Recurring issues
Billing issues
Slow / bad software
Takes too long to upload.
Unreliable
Too complicated
It's old
Not easy to use
Our users don't like it/don't use it
Unreliable
Time consuming
No visibility
Lack of innovation
Been with them a while. Nothing has really changed or evolved.
Doesn't work with our systems
Price
Increase
Value for money
Price change frequency
Too many/misunderstood add-ons
High recurring fees
Contract end
Boss said so
Requirements/business change
Competitor approach