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EMPATHY MAP (BUYING MOBILE) - Coggle Diagram
EMPATHY MAP (BUYING MOBILE)
DOES
asks friends
takes advice
more research
compare with other mobiles
list out pros and cons
purchase mobile
checks onile reviews and other websites
FEELS
anxious
fear
unsure what brand to trust
excited
overjoyed
confused
over whelemed
THINKS
i wonder if there is abetter alternative
why should i use the mobile
is there any customer support available
this mobile seems confusing
wow!the sale is great
what else am i missing
how much do i need to invest
SAY
how and where should i buy
how much does it cost
which has more features and updates
want something reliable
whats the refund policy
which brand to prefer
any offers and deals
what if the mobile is second hand