Contact Management - this is contact between all important customer, and the organisation itself. It involves using technology to organise, streamline with computer interfaces or automatic recognition, and link together sales, marketing, customer service, and technical support
EXAMPLES:
GOOGLE CLASSROOM
BENEFITS: Allows staff and students to see each other contact information so they can have private communication using a phone number for example
LIMITATIONS: Requires a good internet connection to access so if someone has a poor connection they won't be able to access the information
MICROSOFT TEAMS
BENEFITS: Allows staff to share information with many students at the same time
LIMITATIONS: Students can still miss information if they are not allow the application to notify them