Functions of management

Planning

Organising

Co-ordinating

Controlling

Monitoring

[Delegating]

Create aims & objectives

Common to have alternative plans

Factors that affect this are internal & external

Ensure everyone’s working where they should

Eg. Creating rota’s & supporting employees

Focused on managing people, not tasks

Managing in the moment, not planning

Controlling wat they monitor

Eg. Controlling budgets or inventory

Controls any behaviours & takes changes forward

Checking stock levels & employee beaviour

By doing this, it allows managers to give displinaries, promotions, etc

Managers wont participate in these tasks

Giving certain people certain tasks based on capability

Functions of leadership

Inspiring

Energising

Influencing stakeholders

Envisioning

Determining the best route for success

Employees will be more motivated

Eg. Spend time with employees or set high but achieveable goals

Leader must be very passionate

This is infectious on employees

Eg. If you communicate well with a customer they then have better knowledge on the business because of you

Predict long & short-term outcomes

They’ll use previous trends or forecasts to assume this

Use experience of the business and its related market in order to do this

Business culture

A mix of values, opinions and ways of working within an organisation

Business culture will influence how employees deal with customers, staff and management

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