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Reviewing performance - Coggle Diagram
Reviewing performance
KK3 - Key performance indicators - specific criteria used to measure the efficiency and effectiveness of a business's performance
Rate of productivity growth - change in how many inputs it takes to produce an output in one year compared to the previous year
Level of wastage - the amount of unwanted or unusable material created by the production process of a business
Number of customer complaints- the number of customers expressing their dissatisfaction with the business, in either spoken or written form
Net profit figures - the measurement of a company's profit once operating costs, taxes, interest and depreciation have all been subtracted from its total revenues
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Level of staff turnover - the number of employees who are leaving the business over a specific period of time and need to be replaced by new employees
Rate of staff absenteeism - the number of workers who do not turn up for work when they are scheduled to do so
Percentage of market share - the business's share of total industry sales for a particular good or service, expressed as a percentage
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KK4 - Force field analysis - outlines the process of determining which forces drive and which forces resist a proposed change
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