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Help Desk - Coggle Diagram
Help Desk
Tickets
Ticket Raised
Remainder to Users (
Team Users
)
Can be Assigned to Myself
Can be Reassigned to Other User within Team
Re-assign History to be tracked
Close Ticket
Ticket SLA Breach
Assigned To
Assigned By
Grievance Category
Grievances
Team
Employee Id
SLA Breach Config
Category and Remainder Config
Category Id
Duration to Close the Ticket (
In days
)
Remainder Config (Section)
Remainder Type (Before/After)
Interval Type (One-Time/Repeat)
Repeat Duration (Hours/Days)
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