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Inbound Sales Handled, IVR Incoming - Coggle Diagram
Inbound Sales Handled
New Sales
Transferred Out
Pollution
To what queues?
Stayed In Sales
Close Rate
Other Call Types
Transferred Out
Close Rate
Abandoned?
IVR Incoming
DRM
Switch
Skill
VDN
Transferred In
From Overflow
VDN update
Customer Prompt/Toggle Responses
Account Match / Auth?
ANI Repeat?
Sales Intent