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2023 - Coggle Diagram
2023
staffing problems
not enough staff at "front"
to reduce line, take vitals faster
"front" refers to triage, registration, reception
not enough doctors to see patients
to reduce wait time to see patients
improve doctor/patient and doctor/nurse ratio
visibly "understaffed"
staff observed as very busy or not busy
poor interactions with staff
staff had poor attitude, less compassion
staff visibly "exhausted"
staff gave less attention, prone to more errors
wait was too long
acuity and priority
true "emergencies" need priority
symptoms worsened while waiting
need to ask and consider parent concerns
observed unfair prioritization
long wait for triage
long wait for doctor
need check-ins
need reassessment or "second triage by doctor"
between triage and seeing doctor
individual factors
infant and young children
fever and increasing pain
physical environment
need bigger space
need better separation for visible infections
helpful support
volunteers were helpful for activities, distractions, water
volunteers only available for limited hours
better communication about wait time
need estimate
give consistent estimate between staff
helps make decision to stay or not
helps parent plan breaks
helps reduce anxiety in already stressful situation
be responsive when asked
restrictions
2 parents needed for young children