Conflict between Kim and Nelson
Compromise
Expectancy Theory: Instrumentality Theory
Situational leadership: Path Goal Theory
Building Effective team: Cohesiveness and performance norms
Reinforcement theory
Managing team conflict: Avoidance
Communication skill: senders verbal skill
Communication skill: receivers’ skill
Negative past experiences between Kim and Nelson were left unresolved
Lack of positive reinforcement from Kim to Nelson
Nelson feels unappreciated by Kim
Kim speaks to Nelson in a negative tone
Causes tension in Kim and Nelsons relationship
loss of motivation for Nelson to perform his best
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Does not take into consideration of Nelsons emotions
Harboring of negative emotions
Loss of team spirit between both of them
Causing spiralling of negative emotions
Leading to smaller issues getting bigger
Kims tone of voice lead to Nelson misinterpreting her message
Nelson not taking the time to understand Kim being stress from work
Negative emotions from Nelson before entering Kims office
Kim and Nelson practicing empathy with each other
Nelson understanding that Kim is stress from work
Kim understanding that Nelson needs appreciation and positive reinforcement from Kim
Nelson feels more motivated to work and feels heard by Kim
Kim feels less stress and realised that Nelson is there t help her
Kim and Nelson find middle ground to solve each others problem
both feels satisfied and will work towards a common goal set by each other
Guiding Nelson in the part of his work that he might be lacking
providing rewards to Nelson for his effort
Increase in motivation from Nelson
increase in quality of work from Nelson
Provide reward and goals for Nelson to work towards to
Provide reward and goals for Nelson to work towards to
Increase in motivation from Nelson to work at his highest level