Conflict between Kim and Nelson

Compromise

Expectancy Theory: Instrumentality Theory

Situational leadership: Path Goal Theory

Building Effective team: Cohesiveness and performance norms


Reinforcement theory


Managing team conflict: Avoidance


Communication skill: senders verbal skill

Communication skill: receivers’ skill

Negative past experiences between Kim and Nelson were left unresolved

Lack of positive reinforcement from Kim to Nelson

Nelson feels unappreciated by Kim

Kim speaks to Nelson in a negative tone

Causes tension in Kim and Nelsons relationship

loss of motivation for Nelson to perform his best

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Does not take into consideration of Nelsons emotions

Harboring of negative emotions

Loss of team spirit between both of them

Causing spiralling of negative emotions

Leading to smaller issues getting bigger

Kims tone of voice lead to Nelson misinterpreting her message

Nelson not taking the time to understand Kim being stress from work

Negative emotions from Nelson before entering Kims office

Kim and Nelson practicing empathy with each other

Nelson understanding that Kim is stress from work

Kim understanding that Nelson needs appreciation and positive reinforcement from Kim

Nelson feels more motivated to work and feels heard by Kim

Kim feels less stress and realised that Nelson is there t help her

Kim and Nelson find middle ground to solve each others problem

both feels satisfied and will work towards a common goal set by each other

Guiding Nelson in the part of his work that he might be lacking

providing rewards to Nelson for his effort

Increase in motivation from Nelson

increase in quality of work from Nelson

Provide reward and goals for Nelson to work towards to

Provide reward and goals for Nelson to work towards to

Increase in motivation from Nelson to work at his highest level