Please enable JavaScript.
Coggle requires JavaScript to display documents.
Ch 2 Resolving Conflict in the Marketplace - Coggle Diagram
Ch 2 Resolving Conflict in the Marketplace
Law of Contract
Elements of a valid contract
Agreement
Intention to Contract
Capacity to Contract
Consent to Contract
Consideration
Legality of Purpose
Legality of Form
Termination of a Contract
Performance
Agreement
Frustration
Breach of Contract
Remedies for Breach of Contract
Compensation
Rescind the Contract
Specific Performance
Refund
Repair
Replacement
Conflict
Non-Legislative Methods
Negotiation
Letter of Complaint
Third Party Assistance
Legislative Methods
Sale of Goods and Supply of Services Act 1980
Consumer Protection Act 2007
Competition and Consumer Protection Commission (CCPC)
Ombudsman
Small Claims Procedure
Sale of Goods and Supply of Services Act 1980
Rights when buying a good
Rights when buying a service
Remedies for breach of contract (3R's)
Retailer's responsibility
Guarantees
Second-hand goods
Inertia Selling/Unsolicited Goods
Consumer Protection Act 2007
Misleading Descriptions
Aggressive Practices
Prohibited Practices
Price Display Regulations
Price Controls
CCPC
Informs consumers of their rights
investigates breaches of Consumer Laws
Advises the government
Personal Finance Information and Education
Enforces Product Safety Regulations
Ombudsman
Financial Services and Pensions Ombudsman (FSPO)
Office of the Ombudsman