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Management Concepts for Improvements, Behaviour on Organisational &…
Management Concepts for Improvements
Emotional Intelligence**
Kim should empathize with Nelson's feelings and concerns
building trust and improving relationships
Nelson should learn to manage his stress and negative emotions
increasing job satisfaction and performance
Provide feedback
Kim provides regular feedback for recognition
addressing concerns and setting clear expectations
diligent and detail-oriented work force
Nelson received feedback on his work
Clear understanding on his job performance
enhanced motivation
increase job satisfaction
non-monetary rewards for employees
Kim provides skill development and training to Nelson
Nelson's improved his editing skills
enhance motivation
Improved organisational performance
increase job satisfaction
Goal setting to employees
Nelson contribution to organisational achievements
increase job productivity
Kim is setting ambitious and
well-defined objectives.
fostering cooperation and mutual understanding
Behaviour on Organisational & Performance
Positive
Democratic leadership style
Kim dissatisfied with Nelson's work
Kim provide specific feedback
Nelson accepted feedback
Higher morale and job satisfaction
Kim's willingness to talk to Nelson
improve productivity
project launch acceleration
motivates for higher standards
Type C Conflict (Cognitive Conflict)
Differing opinion between
Kim & Nelson
Facilitating productivity in collaborative teamwork
Stimulate critical thinking and creativity
Negative
Excessive controlling
Nelson felt disrespected
Demotivated at work
communication breakdown
Poor communication skills
Nelson did not express his feelings
decrease job satisfaction
leads to tension & inefficiency
Kim's failure to express her performance standards to Nelson
conflict and misunderstanding arise
Kim Cooper and Nelson have a
Poor Working Relationship