Management Concepts for Improvements

Behaviour on Organisational & Performance

Positive

Negative

Democratic leadership style

Type C Conflict (Cognitive Conflict)

Differing opinion between
Kim & Nelson

Facilitating productivity in collaborative teamwork

Stimulate critical thinking and creativity

Kim dissatisfied with Nelson's work

Kim provide specific feedback

Nelson accepted feedback

Kim's willingness to talk to Nelson

improve productivity

project launch acceleration

Higher morale and job satisfaction

Excessive controlling

Poor communication skills

Nelson felt disrespected

Demotivated at work

communication breakdown

motivates for higher standards

Nelson did not express his feelings

decrease job satisfaction

leads to tension & inefficiency

Kim's failure to express her performance standards to Nelson

Emotional Intelligence**

Provide feedback

Kim should empathize with Nelson's feelings and concerns

Nelson should learn to manage his stress and negative emotions

building trust and improving relationships

increasing job satisfaction and performance

conflict and misunderstanding arise

Kim provides regular feedback for recognition

non-monetary rewards for employees

Nelson received feedback on his work

Clear understanding on his job performance

enhanced motivation

increase job satisfaction

addressing concerns and setting clear expectations

diligent and detail-oriented work force

Kim provides skill development and training to Nelson

Goal setting to employees

Nelson contribution to organisational achievements

increase job productivity

Kim is setting ambitious and
well-defined objectives.

fostering cooperation and mutual understanding

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Kim Cooper and Nelson have a
Poor Working Relationship

Nelson's improved his editing skills

enhance motivation

Improved organisational performance

increase job satisfaction