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BASIC CRO JOBS, DEPENDANCY FACTORS, Trainers, KEY RISK AREAS KEEPING CRO…
BASIC CRO JOBS
STAKE
HOLDER
CLIENT
Meet OGA about data error
Procurement department - purchase of Unavailable books.
Discussion with Academics about Subject Customization
Trainer changing
Parents concern addressing
refund communication
ADMIN
Doubt clearance with CRM
Meet with CRM to brief special data
Meeting with HR Dept
Request and explanation of Refund to CRM
Grievance Clearance
Sale Data Adding and Assigning
Trainers Rank list (TA)
TUTOR
Discussion with TA about TP
Demo scheduling and Module sharing
Trainer concern addressing
MoU information call
Tutors community management
Training need analysis
Session evaluations
SEP orientation
Trainer engagement plans
TEAM MATES
Concerns Addressing Team mates
Buddy Task
team meetting
DOMAIN
ACADEMIC
trainer requsition TA
Finding trainer
FINANCIAL
Fee Pitch
Sale Pitch
TP Verification
Fund Approval
QUALITATIVE
Class Intervention
Parents Meeting
app work
Tutor Training on Client needs
meet with MEL
MARKETING
Like and Comments on the influencer posts
LEAD
TIME OF JOINING
Sharing materials to trainers
feedback call
trainers assign and attendance marking
Demo scheduling and Module Sharing
Group creation
profile collection
slot adding
induction
SEP Orientations
MID TERM
feedback call
Class Intervention
Parents Meeting
Impact Collection
Exams
Impact video collection
Retention/referrals
TIME OF LEAVING
create course completion certificate
Retention Call
TC Upload
Retention call
REPETITION PERIOD
DAILY
Birthday
Morning Meeting
WhatsApp messages addressing
Fee adding both portal and sheet
New Data Processing
Trainer concern addressing
Parents concern addressing
feedback call and enquiry log update
'Monthly Accounts' Tracking
Next day Plan Update
Demo request
Grievences sheet
Hopes sheet
Inductions
MONTHLY
Session With Finance Department for income evaluation
Inactive Data Processing
Temporary and Restarts
Expected session
Session verification
Ledger closing
New Trainers Database and adding to Broadcast
Freebie
KPI
TP verification
JTJ
finance clearance for tp confirmation
happiness hours
account closing
CRD Blast
Milestones Minutes
Tutor engagement Programes
Group events/ session
Monthly plan submission,quantity and quality
Individual sitting with CRM
Tutor Availability checking
WEEKLY
Technical Editing
session analystics
admission register update
last session anlaysis
parents meeting
Class Interventions
Retentions and Expected closing
Admission register tracking
Buddy Tasks
Trainers and Parents Google Form feed back
Weekly plans both quantity and quality
DEPENDANCY
FACTORS
TC Requisition
INDUCTION
GCC 1ST CONNECTION
SESSION VERIFICATION
/ TP VERIFICATION
OGA MISCOMMUNICATION CLEARANCE
HIGHER TP FOR SPECIAL CASES
HELP AND SUPPORT
REFUND
PETTY REQUIREMENTS
ACADEMICS SALES SESSION COUNT
ACADEMIC SALES MATERIALS
PROFILE
DEMO LINK FROM TUTORS
SALES
ATTENDANCE
PARENTS MEETING
TUTOR / PARENT CONCERN ADDRESSING
TA REQUISITION
SEP
DP PHOTO FOR SEP
INCOME SCREENSHOT
MoU
FREEBIE
SCHEDULE NEGOTIATION BTW
PARENT AND TUTOR
IMPACT VIDEO
Trainers
Trainer change
Parents
Tutor convinc
TP
Increment
Payment
parents
Respond issue
Leave
Modules
KEY RISK AREAS
KEEPING CRO
FROM HANDLING
MORE STUDENTS
SCATTERED WORK
ADMISSION REGISTER
TC UPLOADING
NEW LEADS
COURSE ENROLL
ENQUIRY/FB
FEE PAYING
INACTIVE MARKING
DEPENDENCY FACTORS
FEE
TUTOR FINDING
TP INCREAMENT
TECH - PM + TECHIE + FINANCE + TA
INDUCTION
INACTIVE MARKING - CRM
PORTAL
OWNERSHIP
SEP
TP
ADDING PREFERENCE
TUTOR FINDING
EXAMS/POST ASSESSMENT - NO PROVISION TO MARK INACTIVE OTHERWISE
NO SUMARY - NO TP - INCL IN ORIENTATION
MoU COLLECTING/TA ORIENTATION FOLLOW UP
Parents
Schedule change