Please enable JavaScript.
Coggle requires JavaScript to display documents.
Chapter 1 : Strategy, Leadership & Culture
CULTURE, org's…
Chapter 1 : Strategy, Leadership & Culture
CULTURE
CULTURE
- Pattern of shared basic assumptions... considered valid & transmitted to new members
- the way we do things around here
informal (LESS visible)
eg belies, values, : norms
formal (visible)
eg goal, policy, terminology
-
-
Examples
control system
process y hv strongest / weakest ctrl?
ritual & routines
what employee expect when come to work?
what cust expect when then walk in?
what will be obvious if it changed?
what behaviour the routines courage?
org structure
formal or informal?
flat or tall?
structures encourage cooperation & collab?
paradigm
shared assumption?
common experience exist?
what ppl take 4 granted?
symbols
language & jargon used?
strategy highlighted in publicity?
status symbol?
power structures
who hv real power in org?
how strong the beliefs?
how power is used / abused?
main blockage to change?
stories & myths
story abt org?
what story say abt org's value?
what reputation communicated among cust & SH?
what employee talk when think of org's history?
org's culture & Lship = INSEPARABLE
mission, goals & values = building blocks of culture
if nak change corporate culture, leader hv to clarify needs of the change, while outline the new goals & behaviour
by definition, culture is
hard to evaluate, manage & change
so, cultural web is developed