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MANAGEMENT CONCEPT, Most people dislike force, Lead to resentment,low self…
MANAGEMENT CONCEPT
What is conflict
How ?
Often begins with small differences and personalities
Types of conflicts
Conflicts of personalities
Conflicts of ideas
Lead to clarification of idas
Provide solutions for problems
Can be constructive
an active disagreement between people with opposing opinions or principles
Subject Factors
Abilities
Ambitions
Individual attitudes
Personlities
Conflict Management Strategies
Force
Using power to impose demands
Use other means to resist force
Constructive strategies
Collaboration
Achieve best outcome for all parties
Working togheter
Compromise
Giving and taking
Meeting half way
Making sacrifices to achieve desired outcome
Submission
Avoidance
Ignore conflict
Situation
Kim and Nelson had a conflict of personality
Kim had the ambition to achieve the goal of the compay
They both have some misunderstandings for each other, starting from the milk incident
Kim thinks that Nelson is incompetent in his work and being annoyed with his presence
Nelson thinks that Kim is too arrogant and self-centered, always aiming to ruin him over
Nelson is being too stressful about the job he had to carry
Solutions
Personalities Conflicts
Counselling
Ematheic Listening
Most people dislike force
Lead to resentment,low self-esteem
Surrender and comply
Cinflict issue not addressed
Ignoring conflict
Fails to address conflict issue
Active listening
Coaching
Ideas conflicts