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General Duties Code - Coggle Diagram
General Duties Code
1) Termination and Suspension
3.7 Service termination or suspension with prior notice
3.8 Service termination or suspension without prior notice
3.9 Termination or suspension for illegal or improper activities
3.10 Restriction on termination or suspension due to breach of another service agreemenr
3.11 Service termination due to a MP discontinuance of operation or specific services
4) Transparency
Downgrade Fee after uplift
3.13 Prohibition on charging for services supplied on a free trial basis
3.14 Mandatory contractual provision
Billing Period
Price, terms and conditions on which service will be provided
No charges for unsolicited services
Procedures to contest charges
9) Quality of Service
Locking customers
ONT Capabilities
Auto Contract
2.1.9 (QoS) maximum lenght of single tenure based subscription period of 24 months
7) Competitive Pricing
3.3 Duty to Publish Tariff
3.4 Duty to provide service consistent with effective tariffs
3) Consumer Protection
Consumer Code
Porting
3.12 Prohibition on "Slamming"
Number Port Code
2) Data Privacy and Security
3.2 Duty to prevent unauthorised use of EUSI (can combine with Consumer protection)
6) Ethical Marketing and Advertising
Below The Line
8) Continuity
Continuity guideline on TMP and FUP
10) Regulating Bundled Service