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introduction to operations management - Coggle Diagram
introduction to operations management
what is operations management pg.89
efficient delivery of goods and services
managing assets so that they are not kept unnecessarily or waster pg.90
input-output transformation model pg.90
management input resources
facilities/ staff/ customers/ materials
managing process
work-in progress/ process design/ planning and schedueling
managing ouputs
products and services/ customer satisfaction
consider environmental impact pf operations pg.90
transformation processes pg.91
material processing
logistics operations --> shipping, trucking,warehousing
information processing
banking/ accounting
processing of information
no necessarily visible
customer processing
hotel/ hairdresser/ hospitals
Transformational changes
physical transformation pg.91
physical transformation of resources
preparation of food, mixing chemicals
informational transformation pg.91
transforming data into physical resource such as reports
possession transformation pg.91-92
change in possession of goods
buying a property
location transformation
logistics transformation
customer transport service
storage transformation pg.92
warehouses
data stored on servers
physiological and psychological transformation pg.92
medical treatment
councelling
what do operations managers do? pg.95
organise the input resources
decide what resources are needed to obtain market requirements
contraints ---> financial restrictions, budgets
managing the outputs
provide products/services for customers on time
aware of market requirements
meet delivery promises
managing process
biggest focus
Slack (2011)
design of process
develop processes that meet consumer needs
product design
planning and control
timetable or schedule
shift patterns pg.96
control activities
plans being conformed to
stock control pg.96
highlight issues that may arise
missing stock
late deliveries
improvement
lead process improvement activties
new product introduction pg.96
operations managers prefer simplicity pg.96
prefer limited variety
stable schedules
importance of operations management pg.97
positive impacts
reducing costs through efficient operations
ehancing revenues
minimising capital needed
developing capabilities and compentences
hayes and wheelwright four stage model pg.97
internally neutral
lowest level of capability
holding organisation back
operation underperforms
manager focus on short-term problems
externally neutral
typically as good as their competitor
strive to adopt best practice pg.98
good enough to implement organisations strategy pg.98
internally supportive pg.98
offers best capabilities in sector
offer better prices
externally supportive pg.98
few organisations operate at this level
organisation strategy built around the operation
operations as a source of risk pg.98
lead to significant harm to public or environment
BP fuel/ Deepwater Horizon
11 oil workers killed
20th april 2010
4.9 million barrels of oil were discharged
11 counts of manslaughter
settlement of 18.7million dollars
motivated by cost cutting