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Project Omni - Coggle Diagram
Project Omni
High level requirements
Product
Finance
Operations
Success
Marketing
Users
Vision
Business requirements
Background
Requirement for digital comms solutions from new and existing customers
Driven by demand from existing customers (A&M, Morgan Lambert)
Increase EV (contracted revenue)
Futureproofing sustainable growth
Business opportunity
New and existing market opportunities (particularly B2C; insurance, lending, healthcare, debt recovery, debt management, compliance, mortgage, credit (data))
Goals and objectives
Revenue growth (new)
Customer expansion
Increase in profit margin
Retention
EV value increase
Business risks
Cannibilisation
Lack of user uptake
Success criteria
TBA with Goal refinement
Leading indicators
Customer or market needs
Workflows
Bulk uploads
Send, receive, reply-to
API, Cloud, Server(?)
Reporting / compliance
Set and forget
Subscribe to comms managment (handled by Postworks)
Data feed (?) - used for tracing?
Of Solution
Vision statement
Major features
Assumptions and dependencies
Scope and limitations
Scope of initial release
Scope of subsequent releases
Limitations and exclusions
Business context
Stakeholder profiles
Project priorities
Operating environment
Target market