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Performance Management & Appraisals, image, image - Coggle Diagram
Performance Management & Appraisals
THE NATURE OF PERFORMANCE MANAGEMENT
Performance-Focused Organizational Cultures
Global Cultural Differences in Performance
Management
Performance management
Performance appraisal
IDENTIFYING AND MEASURING EMPLOYEE
PERFORMANCE
Quantity of output
Quality of output
Timeliness of output
Presence/attendance on the job
Efficiency of work completed
Effectiveness of work completed
Types of Performance Information
Relevance of Performance Criteria
Deficient
Contaminates
Overemphasis on one or two criteria also can lead to problems
Performance Standards
Benchmarks, goals, or targets—depending on
the approach taken
Realistic, measurable, clearly understood performance standards benefit both organizations and employees
Performance Metrics in Service Businesses
Regional differences in labor costs
Service agreement differences
Equipment/infrastructure differences
Work volume
PERFORMANCE APPRAISALS
Employee rating, employee evaluation, performance review, performance evaluation, or results appraisal.
Uses of Performance Appraisals
Administrative Uses of Appraisals
(1) determining pay adjustments
(2) making job placement decisions
3) choosing employee disciplinary actions
Developmental Uses of Appraisals
Identifying employee strengths, weaknesses, potentials, and training needs through performance appraisal feedback
Decisions about the Performance Appraisal Process
Appraisal Responsibilities
Informal versus Systematic Appraisal Processes
Timing of Appraisals
Legal Concerns and Performance Appraisals
WHO CONDUCTS APPRAISALS?
Supervisors rating their employees
Employees rating their superiors
Team members rating each other
Employees rating themselves
Outside sources rating employees
A variety of parties providing multisource, or 360-degree, feedback
Developmental Use of Multisource Feedback
Administrative Use of Multisource Feedback
Evaluating Multisource Feedback
TRAINING MANAGERS AND EMPLOYEES IN PERFORMANCE APPRAISAL
Appraisal process and timing
Performance criteria and job standards that should be considered
How to communicate positive and negative feedback
When and how to discuss training and development goals
Conducting and discussing the compensation review
How to avoid common rating errors
Rater Errors
APPRAISAL FEEDBACK
Appraisal Interview
Feedback as a System
Reactions of Managers
Reactions of Appraised Employees
Effective Performance Management
TOOLS FOR APPRAISING PERFORMANCE
Category Scaling Methods
Graphic Rating Scales
Concerns with Graphic Rating Scales
Behavioral Rating Scales
Comparative Methods
Ranking
Forced Distributio
Advantages and Disadvantages of Forced Distribution
Narrative Methods
Critical Incident
Essay
Management by Objectives
MBO Process
Combinations of Methods
