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Chapter 1: What Is Organizational Behavior - Coggle Diagram
Chapter 1: What Is Organizational Behavior
Management & OB
Functions
Planning
Define organization's goals
Establishing the overall strategy
Organizing
Design their work unit's structure
Determing what task are to be done, who do them, how the task are to be group, where decision are to be made
Leading
Directly coordinate employees
Motivate employees, select the most effective communication channels, resolve conflicts
Controlling
Monitoring, comparing, potential correcting
Skills
Technical:
The ability to apply specialized knowledge or expertise
Human:
The ability to work with, understand, motivate other people, both individually and in groups
Conceptual:
The mental ability to analyze and diagnose complex situations
Roles
Interpersonal:
Various interactions with other people
Figurehead
Leader
Liaison
Informational:
Information gatherer, indistributor, spokesperson for the company
Monitor
Disseminator
Spokesperson
Decisional:
Think like an entrepreneur, make decision about resource allocation, resolve conflicts, negotiate compromises
Entrepreneur
Disturbance handler
Resource allocator
Negotiator
Luthan’s Study:
Technical and quantitative skills are important, but leadership and communication skills are critical
Human Resource Manager:
Motivating disciplining, managing conflicts, training...
Traditional Manager:
Decision making, planning, controlling
Networking:
Socializing, politicking, interacting with outsiders
Communication:
Exchanging routine inf and processing paperwork
Definitions
Apply such knowledge toward improving an organization’s effectiveness
Investigates the impact
3 levels: Individuals, groups, structure
Behavior within organizations
Core topic
Motivation
Leader behavior and power
Interpersonal communication
Group structure and processes
Attitude development and perception
Change processes
Conflict and negotiation
Work design
Challenges & Opportunities
Managing:
Workforce diversity
Helping:
Employees balance worklife conflict
Improving:
Quality & Prodactivity
Customer service
People skills
Ethical behaviore
Creating:
Positive Work Environment
Responding:
Economic Pressure
Globalization
OB Model
2 types of study variables
dependent variables
Productivity: Tranform inputs to outputs at lowest cost, include effectiveness and eficiency
Absenteeism
Turnover
Deviant Workplace Behavior
OCB(Organizational Citizen Behavior)
Job satisfaction
independent variables
Individual
Biographical characteristics, personality and emotions, values and attitudes, ability, perception, motivation, individual learningm individual decision making
Group
Communication, group decision making, leadership and trust, group structure, conflict, power and politics, work teams
Organization System
Organizational culture,
HR policies and practices, Organizational structure and design
Predict behaviors
Systematic: Looking at relationships, scientific evidence, predicts behavior
EBM: The basing of managerial decisions on the best available scientific evidence
Intuition: An instintive feeling not necessarily supported by research