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4. Communications :silhouettes:, What? The process of ensuring timely and…

- - - - Horenso
        Báo Liên Trao
        
        Ho: Report/Presentation
        
        Ren: Contact/Update
        
        So: Meeting/Consultation
    - - Urgency(khẩn cẩp)
      - Availibility(Sẵn có)
      - Easy to use(dễ sử dụng)
      - Sensitivity(nhạy cảm)
    - - Push communication
        letters, memos, e-mails, faxes ...
      - Pull Communication
        internet sites,company data bases, e-learning
        Recipients has to access the communication content
      - Interative communication => Most effective way.
        Phone calls, meetings, interviews...
        Feedback
  - - - Resource management plan
      - Staskholder engagement plan
    - - Stackholder register
      - Requirement document
- - - - Electronic project management
        tools
      - Electronic communications management
        e-mail, fax, phone ...
      - Social media management
        webside, blog, fanpage ...
    - - Meeting management
      - Active listening
      - Feedback: meeting, coaching, mentoring(cố vấn), negotiating(đàm phán)
      - :star:Nonverbal(55%): body language, tone of voice, eye contact ...
      - Presentation
        Progress reports and information updates to stakeholders;
      - Conflict management
    - - General
        
        Schedule
        
        Regularly
      - Before the meeting
        
        Have a purpose/objective
        
        Create and distribute agenda
        
        Bring right people
        
        Person responsibility
      - During the meeting
        
        Set time limit and keep it
        
        Chair(điều hành) and lead the meeting
        
        Define next action and person in charge
      - After the meeting
        Document and publish meeting minutes
    - - Clear
      - Concise (ngắn gọn)
      - Correct
      - Coherent(mạch lạc)
      - Controling
    - - Status report: describe where the project stands at a specific point in time
      - Variance report: so sánh tiến độ hiện tại với kì vọng
      - Progress report: mức độ hoàn thành trong 1 khoảng thời gian
      - Trent report: xu hướng hiệu xuất tốt hay xấu
      - Forecasts: predict future project status and performance based on past information and trends
  - - - Informal Writen: email, memos
      - Formal Writen: Contract, project reports, legal notice(thông báo hợp pháp)
      - Informal Verbal: meeting, disscussion, phone call
      - Formal Verbal: presentation, Speeches(phát biểu), mass communication(truyền thông đại chúng)
    - - risk register
        issue log