Please enable JavaScript.
Coggle requires JavaScript to display documents.
Celanese, Looking over their accomplishments, they should have tackled the…
Celanese
-
Timeline
March 2009, Celanese chief looked at powerpoint slides part of an update on ITIL efforts in 2008. He realized there wasn't a good time to focus on internal's IT projects.
-
-
In fall 2007, Celanese IT commissioned HP to assess its IT processes. This consisted of questionnaires for managers in different areas in IT
The CIO reviewed the 5 initiatives the ITIL advisory board had prioritized for 2009 and sketched a graph that showed a tradeoff between process improvement and performance.
After Celanese pursued a path for performance, the CIO realized that currently, in 2009, the Infrastructure and Operations group were suffering the consequences of the company's performance pursuit.
-
-
-
Looking over their accomplishments, they should have tackled the ITIL work differently.