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Lec 5 Human relation - Coggle Diagram
Lec 5 Human relation
Hawthorne studies
Experiments
Group cooperation determines productivity;
Cooperation can be elicited through the special attention of
supervisors;
Groups exert strong influence over individuals;
Importance for managers of interpersonal skills as well as skills
in control and planning;
Informal, primary groups were discovered;
Productivity increases because of social factors.
Work is a group activity;
The impacts
Attention to:
Human motivation;
Importance of leadership and supervisory
development.
The role of harmony and conflict;
Recognition of the 'Hawthorne effect‘.
Shift from emphasis on economic factors to
social and human factors in organisations;
Job Design
Job Rotation
Planned rotation
Job enlargement
Job enrichment
Human relation school
Emphrasis on:
Job satisfaction;
Cooperation between supervisors and workers;
Productivity based on motivation;
Developing both the social and technical skills of
managers.
McGregor’s Theory X and Theory Y
Maslow - The hierarchy of needs